Shipping policy
Shipping Policy
Fulfilment and delivery
Every item is made to order. Orders are usually fulfilled in 3–7 days, after which they ship. Delivery time depends on your location:
- Canada: 3–5 business days
- USA: 3–4 business days
These are estimates, not guarantees. Busy periods and carrier delays happen.
Where orders ship from
We work with an on-demand order fulfilment company with facilities worldwide. Your order is produced and shipped from the facility closest to you — Canadian orders generally ship from Ontario, and US orders from within the United States.
Shipping rates
Flat-rate shipping is calculated at checkout. Orders over $100 ship free.
Returned and undeliverable parcels
Please double-check your address at checkout. If a parcel is returned to us — because of an incorrect or incomplete address, a failed delivery, or an unclaimed package — we'll contact you to arrange reshipment at your cost.
If an item is sent back to us and it is not damaged, defective, or incorrect, it will be reshipped to you at your cost. We are not able to refund non-defective returns.
Customs and duties
Because orders are produced and shipped domestically, most Canadian and US customers will never see a customs charge. On any order that does cross a border, an additional customs and tax fee can occur. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office directly.
Order hasn't arrived?
Before contacting us, please check your shipping confirmation email for address errors, ask your local post office if they're holding the package, and check with neighbours in case the courier left it with them. If it still hasn't turned up, email support@tylerfyfe.com with your order number.